PreshBlog

How on Earth do I contact Adsense support?

by on Nov.25, 2011, under Wibbles

Some time ago, I had a Google Adsense account, which was separate to my main Google account (as they weren’t linked back then).

It didn’t seem possible to move the Adsense account to become part of my main Google account, so at some point I signed up for Adsense again with my main Google account, intending to then close the other one; that signup was rejected, because I already had an account.

I’m now left in the position where I have an account I can’t access, because the email address used for it is associated with my main Google account, so when I try to log in, I get logged in to my main Google account instead, where I am simply told of the rejected application.

Can I contact Google to get this sorted? Hah! Their ugly help pages mention I can contact them, but not how:

(From their How can I contact AdSense support? “support” page).

Seems the only way is to post on their public AdSense forum, cross your fingers and hope for the best. I tried that months ago, with no luck.

Oh well.

</rant>

EDIT: I did eventually find a link in a random forum post to a form to submit to indicate that I had no access to the old account and wanted it dropped in favour of the new account: https://www.google.com/adsense/support/bin/request.py?contact=noaccountaccess – I submitted the form, and fairly soon after, I received an email indicating that it had been done. So, it was eventually sorted, but the whole process was harder than it needed to be, and customer-unfriendly.


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