Archive for December, 2012

Vodafone, why you no activate new contract SIM?

by on Dec.16, 2012, under Wibbles

Vodafone have always been really good for me – a solid, reliable network and good customer service. That’s why both my personal phone and my wife’s phone are on Vodafone contracts.

Over a week ago, though, my wife’s phone stopped connecting to the network. I spoke to Vodafone, and they explained her SIM card was “too old to be updated” (granted, it was many years old), and manually did something to get it to reconnect, but said it needed replacing, and sent out a replacement.

When I received the new SIM I phoned to activate it – that seemed to go OK, but it never actually worked, and the phone could not connect with the new SIM. I phoned back 24 hours later, and was told the activation failed, and they went through the process again; it failed that time, too.

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